Tanner says that no callback occurred and the other potential Airbnb was no longer available, so the Seattle-based couple broached the idea of booking a hotel and asked Airbnb if they would reimburse him. They said they would look into it and (it) should be fine, promising a callback."įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter. "At that time, the cheapest comparable Airbnb was $309 per night before fees. We immediately called Airbnb and we suggested replacement Airbnbs if they could cover the difference," Tanner said via email. "Yesterday, we received a message from the host canceling our Airbnb, something about a family member staying there. Tanner, who is 28 and works in tech, and his partner, a 26-year-old executive assistant, booked an Airbnb in Kona, Hawaii, for July 2-6 for roughly $500. I spoke to TPG reader Tanner, who asked to be identified by his first name only, about a recent experience he and his partner had with Airbnb. We've seen posts on social media and heard from readers about recent issues with Airbnb and VRBO, including stories of hosts reportedly canceling at the last minute without penalty and failing to provide alternative accommodations.
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